Service Terms &
Conditions
Last updated 23th July 2026
These are the most important commercially, because they can be linked
from your quotes, invoices and quote-acceptance process.
A customer accepts these terms when they:
- Accept a quotation
- Approve work in writing
- Pay a deposit
- Instruct us to commence
- Allow work to proceed after receiving these terms
Unless stated otherwise:
- Quotations are valid for 30 days
- Prices are based on the visible conditions and information available when quoted
- Quotations include only the work expressly described
- Variations and additional work are charged separately
- Material prices may be adjusted if supplier pricing changes after the quotation expires
GST will be applied where stated or legally required.
An estimate is an approximate indication of cost and is not a fixed-price quotation.
The final charge may vary according to actual labour, materials, access and site conditions.
We may require a deposit before:
- Reserving a booking
- Ordering materials
- Commencing work
- Engaging subcontractors
Unless otherwise stated, deposits are applied toward the final invoice.
Where a customer cancels after materials have been ordered or work has commenced, reasonable costs already incurred may be deducted from the deposit, subject to applicable law.
Unless stated differently on the quotation or invoice:
- Payment is due upon completion
- Deposits must be paid before commencement
- Progress payments may be required for larger work
- Materials or specially ordered items may require advance payment
Overdue invoices may result in:
- Work being suspended
- Future bookings being placed on hold
- Reasonable recovery action
- Recovery of permitted debt-collection costs
Any interest, late fees or recovery charges should be specifically and transparently stated before the customer accepts the quote. Contracts must not contain hidden fees or unfair terms.
The customer must:
- Provide accurate information
- Ensure lawful and safe access
- Obtain permission from the owner, body corporate or relevant authority
- Remove fragile or valuable belongings from the work area
- Inform us of known hazards
- Identify concealed plumbing, electrical wiring or services where known
- Provide access to power and water where reasonably required
- Keep children and pets away from the work area
- Ensure an authorised person is available to approve variations where required
Where we attend and cannot gain access, a call-out or attendance fee may apply if that fee was disclosed before the booking.
Waiting time caused by unavailable keys, tenants, building management or customer delays may be charged at the applicable labour rate.
Work may reveal conditions not reasonably visible during quoting, including:
- Water damage
- Rot
- Termite damage
- Mould
- Asbestos-containing materials
- Structural defects
- Unsafe electrical wiring
- Damaged waterproofing
- Concealed plumbing
- Unstable substrates
- Previous defective work
We may stop work where continuing would be unsafe, unlawful or likely to cause damage.
Additional work will require customer approval wherever practicable.
A variation is work outside the agreed scope.
Variations may affect:
- Price
- Materials
- Completion time
- Access requirements
- Need for licensed trades
Variations should be approved in writing, including by email, SMS or through job-management software.
Urgent safety work may be undertaken without prior written approval where reasonably necessary to prevent immediate injury or property damage, but only where legally and practically appropriate.
Unless otherwise agreed:
- Materials will be fit for the stated purpose
- Colours and finishes may vary slightly
- Natural timber may vary in grain, colour and movement
- Existing colours may not be matched perfectly
- Discontinued materials may require the closest available alternative
- Customer-supplied materials remain the customer’s responsibility
We are not responsible for defects, delays or incompatibility arising from customer-supplied products unless caused by our installation work.
Work requiring a particular trade licence, certification or specialist qualification may be:
- Excluded from our scope
- Referred to a licensed contractor
- Performed by an appropriately licensed subcontractor
We will not knowingly perform work that we are not legally permitted or competent to undertake.
Mould treatment outcomes depend on addressing the underlying moisture source.
Unless expressly included, mould services do not include:
- Laboratory species testing
- Medical assessment
- Structural engineering
- Plumbing repairs
- Roof repairs
- Waterproofing
- Asbestos removal
- Removal of concealed contamination
- Guaranteed prevention of future moisture intrusion
Mould may return where leaks, humidity, condensation or ventilation problems remain unresolved.
Thermal imaging is a diagnostic aid and does not provide certainty about the cause of a temperature anomaly.
Suspected moisture should be verified through additional investigation, such as:
- Moisture-meter readings
- Physical inspection
- Access openings
- Plumbing or roofing assessment
- Specialist testing
Any completion date is an estimate unless expressly guaranteed in writing.
Delays may occur because of:
- Weather
- Supplier delays
- Material availability
- Site access
- Hidden damage
- Variations
- Illness
- Subcontractor availability
- Events outside our reasonable control
Customers should provide at least [24 or 48] hours’ notice to cancel or reschedule.
A reasonable cancellation fee may apply where:
- Insufficient notice is provided
- Labour has been reserved
- Travel has commenced
- Materials have been ordered
- Subcontractor costs have been incurred
Any fee must reflect the circumstances and cannot operate as an unfair penalty.
We will perform services with due care and skill and within a reasonable time where no time has been agreed.
Nothing in these terms excludes, restricts or modifies a consumer guarantee or other right that cannot legally be excluded.
The Australian Consumer Law requires businesses providing services to comply with applicable consumer guarantees.
Customers should notify us promptly if they believe there is a workmanship issue and provide:
- Job details
- A description of the concern
- Photographs where possible
- Reasonable access to inspect the work
A warranty does not ordinarily cover:
- Normal wear and tear
- Misuse
- Lack of maintenance
- Movement of buildings or materials
- Water intrusion from another source
- Work altered by another contractor
- Defective customer-supplied products
- Pre-existing defects
- Damage outside the agreed scope
We will take reasonable care while performing work.
We are not responsible for damage resulting from:
- Undisclosed fragile or defective surfaces
- Hidden services
- Existing deterioration
- Unstable substrates
- Necessary removal of bonded or concealed materials
- Work performed according to customer instructions after risks were explained
We may take photographs for:
- Quoting
- Job records
- Progress reporting
- Completion evidence
- Insurance or warranty purposes
We will seek permission before using identifiable photographs for public marketing unless the customer has already provided clear consent.
We may engage appropriately skilled or licensed subcontractors to perform parts of the work.
We remain responsible for managing the agreed scope except where the customer directly contracts with another provider.
If a dispute arises, both parties should first attempt to resolve it through good-faith communication.
The customer should provide details of the issue and allow a reasonable opportunity for inspection and rectification where appropriate.
Nothing in this clause prevents either party from exercising legal rights or approaching an appropriate court, tribunal or regulator.
These terms are governed by the laws of Queensland and applicable Commonwealth laws.
Fair, clear and professional
We believe in clear communication, quality workmanship
and fair terms for every customer.