PRIVACY POLICY
Last updated 23th July 2026
Gold Coast Handyman & Property Services respects your privacy and
is committed to handling personal information responsibly.
In this policy, “we”, “us” and “our” refer to:
Gold Coast Handyman & Property Services
Website: goldcoasthandyman.au
Email: enquire@goldcoasthandyman.au
Phone: 1300 592 510
ABN: 68 911 258 009
We may collect personal information including:
- Your name
- Telephone number
- Email address
- Property or service address
- Billing details (we do not keep card details)
- Details about the work you require
- Photographs, videos, plans or documents you upload
- Access instructions and tenant or property manager details
- Communications between you and our business
- Website usage information, including IP address, browser type and pages visited
- Information submitted through quotation, contact or booking forms
Where necessary, we may also collect information about tenants, property owners, property managers, contractors or other people connected with a job.
We may collect information:
- Directly from you
- Through our website forms
- By telephone, email, SMS or social media
- Through property managers, tenants, owners or authorised representatives
- Through job-management and quoting systems
- When you upload photographs or documents
- Through website analytics, cookies and similar technologies
We may use your information to:
- Respond to enquiries
- Assess requested work
- Prepare quotations and estimates
- Arrange appointments
- Provide handyman, maintenance, mould, inspection or related services
- Communicate job progress
- Issue invoices and receive payments
- Maintain business and taxation records
- Manage warranty or follow-up requests
- Improve our website and services
- Prevent fraud, misuse or security incidents
- Comply with legal, insurance and regulatory obligations
We will only use personal information for a purpose connected with our business or as otherwise permitted by law.
Customers may provide photographs to help us understand the scope of work.
Photographs may contain personal belongings, property details or identifying information. We use these images for quoting, job planning, record keeping, reporting and completion evidence.
We will not use identifiable customer or property photographs for advertising, social media or portfolio purposes without permission, unless the images have been appropriately de-identified.
We may disclose relevant information to:
- Employees and authorised subcontractors
- Licensed trades engaged to assist with a job
- Property managers, owners or authorised representatives
- Website hosting and IT providers
- Job-management, accounting and invoicing providers
- Payment-processing providers
- Email, SMS and cloud-storage providers
- Insurers, advisers or legal representatives
- Government bodies where required by law
We only disclose information reasonably necessary for the relevant purpose.
Some service providers may store or process information outside Australia. Where this occurs, their own privacy and data-handling practices may also apply.
We may use third-party systems such as ServiceM8, website form providers, email services, cloud storage, analytics platforms and accounting software.
Information entered into those systems may be processed according to the relevant provider’s privacy policy and terms.
Our website may use cookies and analytics tools to understand:
- How visitors use the website
- Which pages are visited
- Approximate location and device information
- Website performance
- Advertising or campaign effectiveness
You can restrict cookies through your browser settings, although some website features may not work correctly.
We will not automatically add someone to a marketing list merely because they submitted an enquiry or requested a quote.
Where you consent to receive marketing communications, you may unsubscribe at any time using the unsubscribe option provided or by contacting us.
Australian commercial electronic messages generally require consent, sender identification and a functional unsubscribe method.
We take reasonable steps to protect personal information from:
- Loss
- Misuse
- Interference
- Unauthorised access
- Modification
- Disclosure
Information may be stored electronically, in cloud platforms, in email systems or in business records.
No internet-based system is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for:
- Providing services
- Maintaining job and warranty records
- Taxation and accounting requirements
- Insurance purposes
- Resolving disputes
- Meeting legal obligations
When information is no longer required, we may securely delete or de-identify it.
Australian privacy guidance states that covered organisations must take reasonable steps to protect information and destroy or de-identify it when it is no longer required.
You may contact us to request access to personal information we hold about you or ask for incorrect information to be corrected.
We may need to verify your identity before providing access.
Please contact us first if you have a concern about how your personal information has been handled.
We will review the issue and aim to respond within a reasonable period.
If the Australian Privacy Act applies to our business and you are dissatisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.
Whether a small business is covered by the Privacy Act depends on matters including turnover and the nature of its activities. Covered businesses must comply with the Australian Privacy Principles.
We may update this Privacy Policy from time to time. The current version will be published on this page with its latest revision date.
For privacy enquiries, contact:
Gold Coast Handyman & Property Services
Email: enquire@goldcoasthandyman.au
Phone: 1300 592 510
Your privacy matters
We take your privacy seriously and are commited to protecting your personal
information. If you have any questions about this policy, please get in touch.